Essential Functions

• Utilizing the practice phone system for incoming/outgoing calls.

• Scheduling/rescheduling client appointments working within the practice electronic medical record.

• Performing intakes on new clients and using judgment to match with the therapist.

• Assist with practice marketing, including but not limited to: 

  • Social media posting

  • Practice Newsletter

  • Researching for blog articles 

• Utilizing practice email for client and staff correspondence.   

• Other administrative duties as assigned by the client.

Qualifications

• The ability to empathize with people going through a tough time.

• The ability to build rapport quickly, but also to maintain professional boundaries.

• Minimum of High School diploma, some college preferred.

• Previous experience in the medical and/or mental health field in an outpatient setting is required.

• Call center experience is a plus.  

• Minimum of two years experience in an administrative role.

• High-speed internet access.

• Quiet, designated home office space.

• Midrange PC or MAC with current virus software.

• Advanced knowledge of Microsoft Word and/or Google Docs.

• Knowledge of smartphone applications.

• Able to work 5 to 7 hours at a time with limited interruptions